EasyCare has added to its full suite of RV F&I coverage with the launch of RV Prepaid Maintenance, a new prepaid maintenance benefit designed to drive customer retention for dealers and protect RV buyers from rising costs.
Name: Walt Burns, V
# of Years in the RV Industry: 21
Current Company Name, Job Title: EasyCare, Regional Performance Manager
First Company Name, Job Title: VW of Charlotte, F&I Manager
(Your first RV industry job) Starting date at First Company: 1988
How did you come to be in the RV industry?
EasyCare saw an opportunity to serve the RV F&I driver benefits market and I was offered the chance to spearhead and support that business.
What were your goals when you first started?
My goal was to deliver an exceptional experience for our RV dealers and RV agency partners that set the standard in our industry. The ultimate objective is to help them create customers and employees who are passionate about doing business with EasyCare’s RV dealers. We have come a long way and are in a place where we provide industry-leading solutions that keep our dealers are the forefront of innovation, as well as a full suite of F&I benefits that give optimum peace of mind to their customers.
If applicable, what was your first industry show or sales interaction like?
My first RV industry show was RVDA in 2007. Market conditions were rough at that time, and the dealers I engaged with were extremely concerned about the economy. The dealers and their dealership’s staff I met in 2007 had to really buckle down to ride out the rough patch, and they did. Those folks and the RV dealers I work with every day are honestly some of the most awesome and hard-working people in our country.
What was a turning point for you in your career?
I’d have to say it wasn’t an actual event; it’s been a combination of all the support and tools that have been provided to me, as well as the culture we have at EasyCare. Our core values are ultimately focused on helping everyone we partner with succeed. Looking in the mirror each day and finding ways to help our dealers and agency partners thrive is why I’m motivated and honored to be at EasyCare.
What is an accomplishment you are proud of?
I’d say it’s really a culmination of the training and support I’ve received over the last 16 years at EasyCare that’s allowed me to be in a position to support our organization’s RV business. Not only have we been able to deliver a full suite of the industry’s only MOTOR TREND recommended F&I benefits to the RV market, but we’re also passionate about serving our community. That’s why we formalized our support of Tents for Troops and give this deserving organization a portion of the proceeds from our RV F&I benefit sales.